T-Mobile in Alexandria, VA Closed now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  August 20, 2019, by Debbie Campbell
  My phone failed while on vacation. We were driving through Alexandria and stopped here to get a Jump plan upgrade. I exchanged my phone for a new one, totally fine. The employee put the recommended screen protector on the phone and then proceeded to spend an hour and a half trying to get my old phone's data to the new phone, unsuccessfully. The store manager left during this process, and the other employee was busy watching videos on his phone until we were ready to walk out the door. He then helped her for a few minutes, but all of my data wasn't moved. We left and continued our drive through VA. Later that night I found two big smudges on the screen that wouldn't come off. After we got back k to Colorado I took the phone to a Fort Collins store to get the screen protector refunded. The rude employees said it was clear the other employee who had applied it had put her fingers on it underneath leaving permanent marks that occlude the screen, buf there was no way they would give me a refund or replace it. I left and called T-Mobile and had the same rude experience, with the tech finally agreeing to credit me for the $25 screen protector while reminding me repeatedly that they would never do this ordinarily but only since I've been with them for 9 years. This bad experience has left me feeling quite unhappy with this company and I will be switching to a competitor.